International Monetary Fund (IMF)

THE CHALLENGE

A significant renovation of the International Monetary Fund (IMF) Headquarters presented the organization with a number of potential risks. Without a comparable undertaking of the same scale and complexity to draw on, the IMF undertook risk analysis and developed response options to potential emergencies.

Noetic was brought in to address the risk to the highly sensitive 188 international member structure of the IMF. Noetic also facilitated a Command Post Exercise (CPX) using realistic scenario and role-players to prepare for a broad spectrum of potential contingencies. The aim was to test and report on the Emergency Operations Response Team (EORT) and the ability to handle crises.

WHAT NOETIC DID

Noetic reviewed existing procedures and consulted with various subject-matter experts to create a tailored exercise. The Noetic staff fabricated a realistic simulation that solicited action from each facet of the emergency response team. The CPX activity centered on incidents which result from severe weather during early construction phases. The exercise utilized higher and lower control groups that operated as external and internal pressures to simulate realistic flows of information to the EORT. Together, Noetic staff and the control groups guided the EORT through an assessable and valuable chain of events. This approach enabled the EORT to test each of its functions in response to actual incidents. The exercise was successful and demonstrated the capacity of the EORT to handle stress, general planning and organization, and effective team communication. Following the exercise, Noetic undertook an After Action Review (AAR). The discussion allowed members of the emergency response team to reflect on existing procedures. The collective assessment helped validate existing procedures and plan future practices.

THE BENEFITS

The exercise provided the IMF the opportunity to test their staff and existing procedures in a simulated way. It helped determine the readiness of the EORT, while giving them valuable experience. As a result, the emergency response team is better prepared and has revised any inefficiency within their procedures. Identifying points for improvement and strategies to maintain effectiveness, the exercise established a framework for future amendments. In addition, the evaluation of the exercise provided detailed feedback to the emergency response team with an overall assessment of the team, its functions and organization, and its effectiveness. Noetic provided the IMF with lessons learned so that the EORT would have a greater understanding of the team’s strengths and weaknesses. Through the exercises, review and lessons learned, Noetic supported the IMF Emergency Response Team to significantly increase their effectiveness and expand their capacity to handle crises.