HIGH RELIABILITY ORGANIZATIONS

Some companies cannot afford to make mistakes. This Noetic Insight looks at high reliability organizations and how we can learn from them.

– by Peter Wilkinson

If you are engaged in intrinsically complex operations or processes where the consequences of failure are serious, then HRO practices are relevant to your organization. A HRO is one that conducts relatively error-free activities over a long period of time. They deliver high quality and reliable operations consistently. Air traffic control is often cited as example of a HRO; US Navy nuclear powered aircraft carriers another. These practices are relevant in many other sectors. For example, Noetic has applied these ideas in the oil and gas industry, in the emergency services as well as in mainstream service delivery public sector organizations.

You can read more about High Reliability Organizations here.